CONTACT DETAILS, T&C’s FAQ’s,RETURNS, COLLECTION OF INFORMATION & PRIVACY
Contact Details
Cyan Sky Pty Ltd ABN 28 093 194 079 Trading as ■ Crossfire Photography ■ Oswald & Barcom Studios
■ Simply Portraits ■ 25-B Barcom Ave Darlinghurst NSW AUSTRALIA 2010 ■ Contact us using the contacts settings on this site. Est 1992.
TERMS & CONDITIONS.
Simply Portraits. Terms & Conditions are on the booking page.
Crossfire Photography. Terms & Conditions are provided as part of the estimate provided before assignment.
FAQ’s
Payment. No need to prepay. Once you have finished your session you can pay with cash, eftpos & most credit cards.
Why use simply portraits. Our Principal is a qualified professional photographer who has worked in fashion with major clients over many years . For a low cost - you will access the skills of a leading Australian Photographer who will ensure your portrait captures the best version of you.
Parking. Yes There is plenty of on street parking around the studio.
Public Transport. Yes There are buses and we are as short walk form Kings Cross & Edgecliff Stations.
How do I prepare for my portrait. There are tips on our blog but we suggest you dress smart casual, avoid just white garments and bring a choice of garments to choose from.
RETURNS
Digital Photography. Due to the nature of the photographic service, no returns can be made once the digital photos are delivered. During the photographic session clients can review the work produced on our digital cameras and if not satisfied we will endevour to produce images to your approval. Any claims for defects, damages, or shortages must be made at the time of photography.
Digital Files. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after notification that that digital files have not arrived. Once files are delivered, it is the responsibilituy of the client to backup the files and preserve them for the future. Whilst we maintain archives, we are only responsible for images stored during the production & delivery process before delivery of final images to the client.
Delivery Digital files are delivered using conventional protocols such as email & file transfer services. If there are problems with the delivery services we will attempt to supply the images direct to a device if bought to our premises. We will not replace the image if the client does not have a device that can view images – such as a smart phone, tablet or PC. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer.
Prints The replacement of the order will take place only after the receipt of returned merchandise & notification that prints are faulty.
COLLECTION OF INFORMATION
In order to use the Cyan Sky Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including phone & email. Any information collected by Cyan Sky Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
USE OF COLLECTED INFORMATION
Any details collected from Cyan Sky Pty Ltd customers is required in order to provide you with our products and/or services at a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us using the contacts settings on this site.
ORDERS
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
COMMUNICATIONS
Cyan Sky Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details.We may also use this information for other purposes, including some promotional emails.If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us using the contacts settings on this site.
THIRD PARTIES
Cyan Sky Pty Ltd may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Cyan Sky Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
LINKS
Links on the Cyan Sky Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the Cyan Sky Pty Ltdowned domain names.
CHANGES TO PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
ONLINE PAYMENT SECURITY
Cyan Sky Pty Ltd relies on the security of payment system operated by SquareSpace Inc & Square Inc and its affilited companies.
Our Detailed Privacy Policy
Cyan Sky Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and website usage data*.
This Personal Information is obtained via online forms, over the phone, in person and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Cyan Sky Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
*Website Usage Data
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Use of Data
The collected data is used for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
• Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
25-B Barcom Ave Darlinghurst NSW Australia 2010 E: Crossfire@ozemail.com.au Ph. 0408 284 256